Christopher Miltone Stevens Ltd. Terms and Conditions for services and website

We want your experience of CMS Bespoke Design to be safe, secure and enjoyable. To assist us with this, please make sure you read through the terms and conditions below carefully. Your continued use of the website will signify your agreement to be bound by them. We recommend that you print a copy for future reference.

By using this website you confirm that you are at least 18 years old or if you are not at least 18 years old, that you have the authority/consent of your parent or guardian to do so.

Every effort has been made to display the jewellery as accurately as possible with detailed descriptions and images. However, please take into consideration that colours and images vary slightly according to the monitor they are viewed on and that images may not show the actual size of items. With the exception of certificated gemstones, all sizes, weights and measurements are approximate and are included for guidance only.

If you are in any doubt as to the suitability of a product or service that you are intending to purchase, we recommend that you seek independent advice first. The website is specifically designed for use in the United Kingdom and the information on it relates to products and services marketed to residents of the United Kingdom only.

About us

Christopher Miltone Stevens Ltd.
The Studio
DeMontalt Lodge
Summer Lane
Combe Down
BA2 7EU England

Registered Office - As above

Registered number 2860880

Vat Number 639673004

Telephone number +44 (0)7768694504

Email >

Service - means the service(s) provided by the Site.

Site(s) - means the web site(s) owned and operated by Christopher Miltone Stevens Ltd.

1. Introduction to Agreement

1.1. This Site is owned and operated by Christopher Miltone Stevens Ltd.

1.2. This Agreement governs the use of the Site and Service produced by Christopher Miltone Stevens Ltd.

1.3. The Service is designed to provide a forum, enjoyable for all, for the exchange of opinions, comments and information and, therefore, Christopher Miltone Stevens Ltd. requires its users to abide by the rules of this Agreement. Your use of the Service will constitute your agreement to comply with these rules.

1.4. If you do not agree with the rules contained in this Agreement, you should not use the Service.

1.5. Christopher Miltone Stevens Ltd. may modify this Agreement from time to time and notice of revisions to this Agreement will be posted here. Continued use of the Service by you will constitute your acceptance of any changes or revisions to the Agreement, so it's wise to check this page regularly.

1.6. We may terminate your access to the Service, without notice, in addition to our other remedies if you fail to follow this Agreement and the Service's rules.

Please see our Privacy Policy, which is incorporated into these Terms of Use by reference.

2. Pricing

2.1. All prices for items displayed include Value Added Tax (VAT) at the current government rate. The actual price of the item is displayed clearly and will be confirmed at the time of order.

2.2. In rare circumstances, for example due to changes in the cost of materials, the price of an item may change between our acceptance of your order and delivery. In this case or in the event of human error or technological malfunction, we reserve the right to cancel your order and issue you with a full refund. In the case that goods have been dispatched at an incorrect price, we reserve the right for a period of 30 days from the date of delivery to correct the sale price. In the very unlikely event of this happening, we will offer you the option of paying the difference between the actual and charged amounts or, at our cost, to return the goods for a full refund.

3. Payment

3.1. For transactions up to £500.00, you can safely make your purchase online by credit or debit card, through our card payment provider, RBS Worldpay. Simply follow the on-screen instructions and click on the Checkout button to proceed to the secure Worldpay site. In addition to Worldpay, we also accept payment by cheque and bank transfer. Goods will be dispatched once payment has cleared. For transactions over £500.00, or if you wish to pay by cheque or bank transfer, please call us.

3.2. Transactions carried out with RBS Worldpay (and not with Christopher Miltone Stevens Ltd.) will be governed by RBS Worldpay's standard terms and conditions, which may be found on their sites before you transact.

3.3. From time to time Christopher Miltone Stevens Ltd. may team up with other selected third parties to offer you the opportunity to purchase goods from the site. Such purchases will be with the named third party (and not with Christopher Miltone Stevens Ltd.) and will be governed by the terms and conditions notified to you at the time of purchase. Christopher Miltone Stevens Ltd. cannot and do not accept any responsibility or liability for any losses you may suffer as a result of entering into any transaction with any third party.

4. Delivery

4.1. All orders are processed promptly and, for standard items, if the stock is available, dispatched within 3 to 5 working days of receiving the order. If for any reason we are unable to dispatch your order within the normal timescales, we will contact you with details of when the item will be available and offer you the option of cancelling your order with a full refund.

4.2. Items are delivered by Royal Mail Special Delivery and are fully insured in transit. The Special Delivery Service is not normally affected by postal strikes. Packages are guaranteed to arrive by 1pm the day after being dispatched, but please note that the delivery time may occasionally be slightly delayed. We will email you to let you know when your order has been dispatched, with the Special Delivery Reference Number. You can then track the progress of your delivery at

We cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order.

4.3. In the event that you need to return an item to us for any reason, it is your responsibility to ensure that the item is delivered securely. Christopher Miltone Stevens Ltd. will not be responsible for loss or damage of return shipments.

5. Guarantee

5.1. All purchases from Christopher Miltone Stevens Ltd. are fully guaranteed against manufacturing faults for a period of 12 months from the date of delivery.

5.2. The Christopher Miltone Stevens Ltd. guarantee does not cover any damage that is due to accidental damage, wear and tear or misuse.

5.3. Your guarantee will be invalidated if you or any other persons carry out repairs or any form of alteration work on the item.

6. Returns

All jewellery sold by Christopher Miltone Stevens Ltd. is manufactured to the highest quality and we are sure you will be delighted with your purchase.

6.1. If an item received is faulty, damaged in any way, or different to the item ordered, please contact us within seven days of the date of delivery. We will pay for the item to be returned to us and offer you the choice of having the item repaired, replaced or a full refund, providing the goods are returned in the condition sold and with all the accompanying documentation. Any refund issued will be by the same method of payment as the original transaction. You will be responsible for the security of the item until it is received by Christopher Miltone Stevens Ltd., so we strongly recommend that items are returned by Royal Mail Special Delivery. If you contact us more than seven days after the date of delivery, we may still be able to offer exchange of the goods at the sole discretion of Christopher Miltone Stevens Ltd., but not a refund. Please call before returning items. Any unauthorised, improperly packaged, or non-insured packages will be returned to sender.

6.2. Please note that bespoke items, commissions and other goods that are made to order and items that have been altered or personalised at your request are non-refundable, but we will either repair or replace them depending on the item and nature of the problem. Earrings for pierced ears are strictly non-refundable and non-exchangeable unless faulty or different to the item ordered.

6.3. Should you change your mind about a design or would like alterations made after an item has been received, please contact Christopher Miltone Stevens Ltd. and we will be happy to provide you with a quotation for the additional work. Our prices are very reasonable and are based on the materials used and time taken to carry out the work.

6.4. When purchasing rings, please make sure that you obtain an accurate finger size before placing your order. If a ring received does not fit correctly, please contact us as soon as possible to discuss the details. For gemstone set rings and any special orders, commissions, personalised or altered rings, it is usually possible to re-size the ring up or down by up to 2 sizes, depending on the design. There is a nominal charge to cover the work, materials, insurance and postage back to you.

6.5. Our returns policy is in addition to and does not affect your statutory rights. For further information on your statutory rights, please see

7. Conflict diamonds

Christopher Miltone Stevens Ltd. only purchase diamonds through the most respected merchants who, like us, proudly adhere to and enforce the standards established by the Kimberley Process.

8. Use of the Service by You

8.1. Christopher Miltone Stevens Ltd. or its licensors owns all material on this Site. You may retrieve and display content from this Site on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk (but not on any server or other storage device connected to a network) for your own personal, non-commercial use. You may not in any way make commercial or other unauthorised use, by publication, re-transmission, distribution, performance, caching or otherwise, of material obtained through the Service.

8.2. You acknowledge that all Christopher Miltone Stevens Ltd. brands are trademarks and that you may not use them without prior written permission Christopher Miltone Stevens Ltd.

8.3. You may not authorise others to use the Service, and you are responsible for all of your own use of the Service. You agree not to use any obscene, indecent or offensive language, or to place on the Service any material that is false, defamatory, abusive, harassing or hateful. Further, you may not place on the Service any material that is encrypted, constitutes junk mail or unauthorised advertising, invades anyone's privacy, encourages conduct that would constitute a criminal offence or give rise to civil liability, or that otherwise violates any local, national or international law or regulation. You agree to use the Service only for lawful purposes and you acknowledge that your failure to do so may subject you to civil and criminal liability.

8.4. You are responsible for all activities under your password or account, and you will keep your password confidential. You will immediately notify us of any unauthorised use of your password or account or any other breach of security. You will not disrupt the functioning of the Site, solicit or use another user’s password or otherwise act in a way that interferes with other users’ use of the Site.

8.5. Other than connecting to Christopher Miltone Stevens Ltd. servers by HTTP requests using a Web browser, you may not attempt to gain access to Christopher Miltone Stevens Ltd. servers by any means, including, without limitation, by using administrator passwords or by masquerading as an administrator while using the Service or otherwise.

8.6. You are responsible for ensuring that any material you provide to the Service or post in a Discussion Area, including but not limited to text, photographs and sound, does not violate the copyright, trademark, trade secret or any other personal or proprietary rights of any third party.

8.7. You agree not to disrupt, modify or interfere with the Service or its associated software, hardware and servers in any way, and you agree not to impede or interfere with others' use of the Service. You further agree not to alter or tamper with any information or materials on, or associated with, the Service.

8.8. You acknowledge that Christopher Miltone Stevens Ltd. has not reviewed and does not endorse the content of all sites linked to from this Service and is not responsible for the content or actions of any other sites linked to from this Service. Linking to any other service or site from this Service is at your sole risk.

9. Information and Availability

While Christopher Miltone Stevens Ltd. takes every care to ensure that the information on these Sites is accurate and complete, some of it is supplied to Christopher Miltone Stevens Ltd. by third parties and Christopher Miltone Stevens Ltd. is unable to check its accuracy or completeness. You are advised to verify the accuracy of any information before relying on it. Further, due to the inherent nature of the Internet, errors interruptions and delays may occur in the service at any time. Accordingly, Christopher Miltone Stevens Ltd. Sites are provided "as is" without any warranties of any kind and Christopher Miltone Stevens Ltd. does not accept any liability arising from any inaccuracy or omission in the information or interruption in availability.

10. Links

10.1. Any third party web site that links to this Site must not:

- create a frame or any other browser or border environment around the content of this site;

- imply that Christopher Miltone Stevens Ltd. is endorsing it or its products or services;

- use any Christopher Miltone Stevens Ltd. td trade mark displayed on any Christopher Miltone Stevens Ltd. Site without permission from Christopher Miltone Stevens Ltd.;

- infringe any intellectual property or other right of any person;

- be a web site that contains content that could be construed as distasteful, offensive or controversial.

10.2. Christopher Miltone Stevens Ltd. expressly reserves the right to request that any link in breach of these terms be removed and to take whatever other action it deems appropriate.

10.3. On these Sites you may be offered automatic links to other sites. Whilst Christopher Miltone Stevens Ltd. hopes you will be interested in those other sites, you acknowledge that their owners may be independent from Christopher Miltone Stevens Ltd. and Christopher Miltone Stevens Ltd. does not endorse or accept any responsibility for their content.

11. Copyright and Copyright Complaints

11.1.All copyright, trademarks, design rights and all other intellectual property rights (registered or unregistered) where relevant in and on the Site and all content located on the Site shall at all times remain vested in Christopher Miltone Stevens Ltd., subject to Clause 5.4.

11.2. Christopher Miltone Stevens Ltd. grants you a limited, non-exclusive, revocable, non-transferable licence to use the Site content solely for personal use relating to your use of the Site. Except as expressly set out herein, neither you nor anyone acting on your behalf acquires any intellectual property rights relating to any Site content. Any rights not expressly granted within these Terms are reserved.

11.3. By sharing any contribution(s) with us (including data, text, photo, message, posting, image, logo, attachment, hyperlink and all other content (collectively "Contribution(s)") to the Site, you agree and grant Christopher Miltone Stevens Ltd. and its sub-licensees, free of charge permission, to use the Contribution(s) in any way Christopher Miltone Stevens Ltd. wants (including modifying and adapting it for operational and editorial reasons) in connection with the operation of the Site and our business. The licence extends to copying, distributing, broadcasting or otherwise transmitting, adapting or editing the Contribution(s).

11.4. You agree and confirm that any Contribution(s) you provide or upload is original to you and does not infringe UK laws, copyright or other rights of any other person, or that you have the consents necessary to provide the Contribution(s) to Christopher Miltone Stevens Ltd.

11.5. You acknowledge that Christopher Miltone Stevens Ltd. does not endorse the accuracy, integrity, copyright, compliance, legality, quality or decency of any Contribution(s). Users may respond to or comment upon Contribution(s), such comments do not necessarily represent the views or opinions of Christopher Miltone Stevens Ltd.

11.6. Christopher Miltone Stevens Ltd. respects the intellectual property of others, and we ask our users to do the same. Christopher Miltone Stevens Ltd. may, in appropriate circumstances and at its discretion, terminate the access of users, subscribers, and account holders who infringe the copyright rights of Christopher Miltone Stevens Ltd. of others.

11.7. If you believe that your work has been copied and is accessible on any Christopher Miltone Stevens Ltd. Site in a way that constitutes copyright infringement, or that the Site contains links or other references to another online location that contains material or activity that infringes your copyright, please contact Christopher Miltone Stevens Ltd. immediately.

11.8. Any designs created by Christopher Miltone Stevens Ltd. must not be reproduced in any way without the express permission of Christopher Miltone Stevens Ltd.

12. Competitions and Prizes

These Terms apply to all prize promotions including free draws, prize competitions and instant win offers.

12.1. From time to time Christopher Miltone Stevens Ltd. will run competitions, free prize draws and promotions (“Competition(s)”) on this website. Competitions may be subject to additional terms that will be made available at the time.

12.2. No purchase is necessary to enter the Competition unless otherwise stated on the promotional activity with a specific Competition.

12.3. By entering the Competition, you agree to the terms of the Privacy Policy. In addition Christopher Miltone Stevens Ltd. may pass your personal information to the promoters of a Competition (where it is not Christopher Miltone Stevens Ltd.) and their data processors. However, we always demand that any such parties adhere to the same security procedures that we follow ourselves.

12.4. It is assumed that by entering Competitions which, if won, could result in time off work, your employer has agreed to allow you time off. When dates are specified they cannot be altered and by entering date-related Competitions Christopher Miltone Stevens Ltd. or the third party are not liable in any way to any winner who cannot attend.

12.5. Competitions are not open to any employees of Christopher Miltone Stevens Ltd., the promoter or their immediate families, a Competition promoter’s advertising agency and sales promotion consultancy, or anyone else connected with the creation and administration of the Competition.

12.6. Entries in the incorrect format will not be considered.

12.7. Once entered, entries cannot be returned / withdrawn.

12.8. Unless otherwise stated only one Competition entry, fulfilling the eligibility requirements above, will be accepted per person. Spammers will be disqualified.

12.9. Entrants will be deemed to have accepted these Terms and to have agreed to be bound by them.

12.10. Once selected, only the winner(s) will be contacted personally by email using the contact details provided upon entry.

12.11. Winners will be notified on the day that the winner is selected. Winners will have five (5) working days to respond in full or another winner will be selected.

12.12. Christopher Miltone Stevens Ltds’ decision is final in every situation, including any not covered above and no correspondence will be entered into in respect of the validity of any such decision.

12.13. Christopher Miltone Stevens Ltd. shall be permitted to exclude or disqualify any entrant at any time at its sole discretion.

12.14. Christopher Miltone Stevens Ltd. reserves the right to exclude late, incomplete or multiple registrations, or registrations made by third parties or agents.

12.15. Christopher Miltone Stevens Ltd. does not accept any responsibility for late or lost entries. Proof of sending is not proof of receipt.

12.16. The name of the winner(s) will be available by sending an e-mail to, indicating the name of the Competition.

12.17. Entry to the Competition and acceptance of the prize constitutes permission to use any winner(s)’s name, image and any competition entry photograph, for promotional and/or editorial purposes in any format in print and non-print media without additional consultation.

12.18. Prizes must be taken as stated and cannot be deferred although Christopher Miltone Stevens Ltd. reserve the right to change the prize in the event of unforeseen circumstances. There will be no cash alternative.

12.19. Christopher Miltone Stevens Ltd. reserves the right to (i) cancel and/or withdraw this Competition and/or (ii) amend these Terms, at any time without notice.

12.20. To the fullest extent permitted by applicable law, in no event will Christopher Miltone Stevens Ltd. be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss, damage or injury arising under or in connection with this Competition.

12.21. Where Christopher Miltone Stevens Ltd. runs a competition with a promoter such that the promoter is responsible for the selection and/or the provision of prizes then Christopher Miltone Stevens Ltd. shall not be responsible for or have any liability for the provision of such prizes.

12.22. These Terms are governed by English law, and entrants agree to submit to the exclusive jurisdiction of the English Courts in relation to all matters arising under or in connection with these Terms.

13. Other Promotions

13.1. From time to time, Christopher Miltone Stevens Ltd. (or selected third parties) may include competitions, promotions or other offers on these Sites. Each such offer shall be subject to its own express terms and may not be available in all jurisdictions.

13.2. If you opted to receive communications from Christopher Miltone Stevens Ltd., we may email you from time to time with details of offers and promotions. If you no longer wish to receive these emails, you can unsubscribe at any time by calling +44 (0)7768694504 or emailing

14. Materials Provided by Others

You agree that Christopher Miltone Stevens Ltd. is not responsible, and shall have no liability to you, with respect to any information or materials posted by others, including defamatory, offensive or illicit material.

15. Trade marks

All Christopher Miltone Stevens Ltd. trademarks are trademarks of Christopher Miltone Stevens Ltd. and may be registered in certain jurisdictions. All other trademarks used on these Sites are the property of their respective owners.

16. Indemnity

You agree to indemnify Christopher Miltone Stevens Ltd. and its subsidiaries, affiliates, officers, employees, advertisers, partners, agents and representatives, and to hold them harmless from any and all claims, demands, liabilities, damages, costs and expenses (including legal fees) that may arise from: (i) your submissions, Contribution(s) or provision of content; (ii) your use or misuse of the Site; (iii) your unauthorised use of material obtained through the Service; (iv) your breach of this Agreement; (v) any such acts arising through your use of the Service; or (vi) any other violation of the rights of another person or party.

17. Editing and Deletions

Christopher Miltone Stevens Ltd. reserves the right, but undertakes no duty, to review, edit, move or delete any material posted by users on the Site, in its sole discretion and without notice.

18. Additional Rules

Christopher Miltone Stevens Ltd. reserves the right to post, from time to time, additional terms and conditions that apply to specific parts of the Service. Such additional terms and conditions will be posted in the relevant parts of the Service, and will be clearly identified. Your use of the Service constitutes your agreement to comply with these additional terms and conditions.

19. Disclaimer of Warranty and Limitation of Liability

19.1. You understand and agree that you are using the site and any of its services at your own risk. The site and its services are provided "as is," and to the extent permitted by applicable law, Christopher Miltone Stevens Ltd. and its affiliates expressly disclaim any and all warranties, express and implied, including but not limited to any warranties of accuracy, reliability, title, merchantability, non-infringement, fitness for a particular purpose or any other warranty, condition, guarantee or representation, whether oral, in writing or in electronic form, including but not limited to the accuracy or completeness of any information contained therein or provided by the site and its service.

19.2. Christopher Miltone Stevens Ltd. and its affiliates make no warranty, implied or explicit, that any part of the service will be uninterrupted, error-free, virus-free, timely, secure, accurate, reliable of any quality, nor that the content is safe in any manner for download. You understand and agree that neither Christopher Miltone Stevens Ltd. nor its affiliates nor any participant in the site and its services provides professional advice of any kind and that use of such advice or any other information is solely at your own risk and without our liability of any kind.

19.3. Save for the provisions of the following clause Christopher Miltone Stevens Ltd. and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the service, including for viruses alleged to have been obtained from the service, your use of or reliance on the service or any of the information or materials available on the service, regardless of the type of claim or the nature of the cause of action, even if advised of the possibility of such damages.

19.4. Christopher Miltone Stevens Ltds’ liability will not be limited in the case of death or personal injury directly caused by Christopher Miltone Stevens Ltds’ negligence.

20. Termination

Christopher Miltone Stevens Ltd. has the right to terminate your ability to access the site and its service, for any reason, without notice.

21. Privacy Policy

21.1. The information that you provide about yourself to Christopher Miltone Stevens Ltd. will only be used by Christopher Miltone Stevens Ltd. in accordance with its Privacy Policy. The Privacy Policy does not apply to third party sites

21.2. Christopher Miltone Stevens Ltd. may from time to time invite you to provide personal information in order to provide you with services (such as email newsletters and competitions) and to enable you to order goods. In order to deliver such services or goods, Christopher Miltone Stevens Ltd. will need to process and store your personal information and may need to transfer it to affiliates and service providers for processing inside the European Economic Area. In the event you submit personal information to us through the Site, you represent and warrant that you have the authority and consent to the collection, processing, transmission, use, communication and disclosure of such information by us in accordance with our Privacy Policy. By submitting your personal information, you consent to such processing and transfers in connection with such orders, offers or services and for any other purposes to which you consent at the time you provide the information.

21.3. In order to enable Christopher Miltone Stevens Ltd. to provide you with a personalised browsing experience, this site may use 'cookie' information collection technology and Google advertiser features are enabled for this site. This allows us to look at demographic and interest data. To read more please go to > If you wish to opt out of Google Analytics data collection please go to: >

The information gathered by Christopher Miltone Stevens Ltd. cookies and advertisers features is limited to use within Christopher Miltone Stevens Ltd. for the purposes of enhancing your experience on our Sites. Christopher Miltone Stevens Ltd. will only use your personal information for purposes for which you have consented and will not sell or rent your personal information to third parties for marketing purposes without such consent. In order to protect your privacy, Christopher Miltone Stevens Ltd. is registered in accordance with and seeks to comply with the UK Data Protection Act 1998. Christopher Miltone Stevens Ltd. follows strict security procedures in the storage and disclosure of personal information so as to prevent unauthorised access by third parties. Christopher Miltone Stevens Ltd. also requires those parties to whom Christopher Miltone Stevens Ltd. transfers personal information to comply with the same.

21.4. If you opted to receive communications from Christopher Miltone Stevens Ltd., we may email you from time to time with details of offers and promotions. If you no longer wish to receive these emails, you can unsubscribe at any time by calling +44 (0)7768694504 or emailing

21.5. If you have any queries or concerns about your privacy please contact us.

If you have any queries about Christopher Miltone Stevens Ltd. privacy policy or any queries about the protection of personal information Christopher Miltone Stevens Ltd. holds about you, please write to: Christopher Miltone Stevens Ltd., The Studio, DeMontalt Lodge, Summer Lane, Combe Down, Bath, BA2 7EU. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you. We are also legally obliged to request you to provide us with identification so that we can be certain that you are entitled to receive the requested data.

22. Safety

Please remember that posting your name, contact information or any other personal information on the Site places such information in the public domain. Always use caution when giving out information. We advise that you do not reveal any information about yourself or anyone else (for example: full name, telephone number, postal address, email address, home address or any other details that allow you to be personally identified) on the Site.

23. Choice of Law and Jurisdiction

23.1. You agree that this Agreement, for all purposes, shall be governed by and construed in accordance with English law. You also agree, subject to the following clause, to submit to the non-exclusive jurisdiction of the English courts as regards any claim or matter arising under this Agreement.

23.2. For the exclusive benefit of Christopher Miltone Stevens Ltd., Christopher Miltone Stevens Ltd. shall retain the right to bring proceedings as to the substance of the matter in the courts of the country of your residence.

24. General

24.1 From time to time, our Sites may publish articles or features, which some site visitors may find offensive. Christopher Miltone Stevens Ltd. does not intend to offend and suggests that Site visitors who find the tone or content of the Sites offensive, no longer visit the Sites. No responsibility is taken for any offense caused.

24.2. This Agreement is the complete and entire agreement between the parties and supersedes any prior agreement, whether written or oral.

24.3. If any provision of this Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect.

24.4. Failure of either party to exercise any right or remedy under this Agreement does not constitute a waiver of that right or remedy.

24.5. Please leave the Site and its Service now if you don't agree to the terms contained in this Agreement.